YIH Patient T's & C's

Please contact the clinic if you have any questions regarding the practice’s terms and conditions on info@yih.au

Disclosure

I the patient agree to disclose all material facts regarding my health to my doctor, understanding that withholding or misrepresenting such information can adversely affect my health outcomes.

Treatment of staff

I agree to treat staff with respect, and understand there is a zero tolerance of abusive or threatening behaviour. I acknowledge the right of the practice to remove me from the patient list without appeal should I behave in a manner prohibited.

Confidentiality

Your Integrated Health declares that all matters and information pertaining to the patient shall not be released without the patients consent.

However, it is highly recommended - in accordance with best practice – that communication is made with your treating doctor/s. 

Appointments 

I agree to book an appropriate length follow-up appointment time, understanding that a  further appointment maybe required to complete the appointment.

I understand that most of the appointment time will be spent taking a history +/- examination, with the remaining time used by the practitioner to complete the relevant administrative tasks. 

I understand that taking more time than my scheduled appointment may attract an additional fee,  which I will be informed of before proceeding into said extra time.

I understand that whilst every effort will be made to address my issues/questions/concerns within my appointment, any further questions or requests that may arise following my appointment will usually require a further appointment.

I agree to attend on time for my appointment, as late arrival will mean a reduced consultation time.

Cancellation Policy

I understand that cancellation requires 24 hours notice. Refunds will be minus the merchant (booking) fee that was initially absorbed by Your Integrated Health.

Medicare rebates

I understand that a fee will only attract a Medicare rebate when in accordance with Medicare Benefits Schedule regulations. I will be informed before proceeding when a service is fully private (see next).

Medicare rebates are automatically processed by the practice software at the end of each day. On some occasions Medicare rebates are unable to be processed through this channel, for various reasons.

I understand that whilst every endeavour is made by Your Integrated Health to ascertain and rectify this situation, I may need to manually process my invoice through Services Australia to receive my rebate.

Private Fees

Apart from brief letters completed as part of a consultation, I understand and accept that requests by a patient or elected 3rd party to write letters or reports, complete forms, or speak with elected 3rd parties may not be covered under the Medicare Benefits Schedule. I agree that in such circumstances, there will be a charge, which will vary depending on the time and complexity of the request made.

I understand that payment will need to be made prior, according to the invoice raised (or a partial payment made when the final amount is not able to be exactly calculated, though an approximate will be indicated). I understand that reports may take up to 7-10 days to be released.

Medicinal Cannabis patients only

I understand that medicinal cannabis is a restricted and unapproved medication, and that I maybe asked to provide medical documentation relating to my condition prior to a prescription being issued.

For patients attending non face-to-face initial appointments to discuss medicinal cannabis, a video consult is required. 

I understand that regular review is required in order to fulfil the requirements of the Therapeutic Goods Administration, and best practice guidelines.

Results

I understand that it is my responsibility to attend a review appointment for my results within a reasonable time-frame, and the specific nature of the results cannot be assumed from the clinics non-communication regarding these results. A copy of results can be provided upon request after the review appointment.

Email and phone requests

I understand that I am unable to “asynchronously” request any form of medical consultation, advice or action (including, but not exclusive to medical advice, scripts, referrals, results) by text or email, in line with recently updated regulations which deem such actions potentially uninsurable by the practitioner’s medical indemnity organisation.

Email and mobile communication

At the time of writing, a clinic mobile is available for emergency communication only pertaining to my consultation. I understand that it is not to be used for any other communication/requests/consultation. 

Mobile phones

I agree to never voice or film record consultations. This applies to both telehealth and face to face consultations.

Policy on seeing minors

I understand that all children up to the age of 16 must be accompanied by an adult.  I understand that the confidentiality policy gives any patient over the age of 16 to retain any of their test results and can be given to the parent only if permission is clearly stated by the patient in their records or a staff member has received verbal consent from the patient.

(Updated Jan 2026)